Privacy Policy

Last updated: 18 July 2026

This Privacy Policy explains how House of Taxi ("we", "us", "our") collects, uses, stores, shares, and protects your personal data when you use the House of Taxi mobile application and the houseoftaxi.com website (together, the "Platform").

This Policy is prepared with reference to India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules. By registering on or using the Platform, you consent to the practices described in this Policy.

Plain-language summary: We collect your identity documents to verify that every driver on the platform is real. Your documents are seen only by our verification team, never shown to other drivers. Your phone number is shown to other verified drivers only when you post, book, or pass on a duty, so they can call you about it. We send you a notification when a new duty appears in the cities you follow. We do not sell your data to anyone.

1. Who we are

House of Taxi is a driver duty-sharing platform that helps verified taxi drivers and operators in India share and claim duty (trip) opportunities with each other. We are a technology platform only — we do not own vehicles, employ drivers, set fares, or process trip payments. All arrangements, negotiations, and payments for duties happen directly between drivers.

The Platform is operated by Royal Route Travel (a proprietorship registered in Amritsar, Punjab, India; GSTIN: 03GBFPS7384D2ZE; Udyam Registration: UDYAM-PB-01-0066659), with its registered address at 4661/24, Guru Nanak Wara, Daily Need Wali Gali, Near Khalsa College, Amritsar, Punjab — 143001.

The Platform is intended only for individuals aged 18 years or older who hold a valid driving licence or operate in the taxi/travel trade. It is not intended for children, and we do not knowingly collect data from anyone under 18.

2. What personal data we collect

We collect only the data needed to run a verified, trustworthy driver network. We collect the following categories:

When	What we collect	Why
Account registration	Full name, mobile phone number, driving licence number, city, vehicle model, vehicle registration (plate) number, a 4–6 digit PIN (stored only as a secure hash — we cannot see your PIN)	To create and secure your account and identify you to other verified drivers
Identity verification (KYC)	Photos of your driving licence (front and back), Aadhaar card (front and back), a selfie photo, and your vehicle RC (registration certificate)	To verify that every account belongs to a real, licensed driver before it is approved. This protects all users of the Platform from fake accounts and fraud
Posting a duty	Duty details you enter or paste: pickup and drop locations, date/time, fare, commission, vehicle type, notes, and (if you use AI paste) the original message text	To publish the duty to other verified drivers in the relevant city
Location (optional)	Your approximate device location, only when you tap the location-detect button	To auto-select your current city for filtering duties. We do not track your location in the background or during trips
Saved locations (My Locations)	The city names you choose to follow, and the radius you set for each	To show you, and notify you about, duties in the cities you care about. These are city names you select yourself — not background GPS tracking
Notifications	Your device's push-notification token and your chosen app language	To alert you when a new duty is posted in a city you follow, and about important account updates. You can turn notifications off any time in your phone's settings
App activity	Duties you post, claim, complete, cancel, or pass on to another driver; login timestamps; a device session identifier	To operate the platform, enforce one-account-one-device security, and maintain accountability between drivers
Support contact	Anything you send to our support email	To respond to your questions, complaints, or PIN reset requests

What we do NOT collect: We do not collect payment card details, bank account information, or financial data. We do not track your real-time location during trips. We do not access your contacts, photos (other than documents you choose to upload), messages, or other apps.

3. How we use AI

If you use the "paste a message" feature, the text you paste (for example, a duty message you have copied) is sent to an AI service (Google Gemini) to automatically extract duty details (pickup, drop, time, fare, etc.). The extracted details are shown to you for review and editing before anything is posted. The pasted text is used only for this extraction and to store with the resulting duty; it is not used to train AI models by us.

4. Who can see your information

Other verified drivers can see: your name, your city, and — when you post a duty — the duty details and your phone number (via the "tap to call" button), so they can contact you about that duty. Your phone number is revealed only through an explicit tap, not displayed openly in lists.
Your identity documents (licence, Aadhaar, selfie, RC) are NEVER shown to other drivers. They are visible only to our internal verification/admin team, solely for approving, reviewing, or re-verifying your account.
Duty history: when you claim a duty, the poster can see your name and phone number so you can coordinate the trip.
Passing a duty on: if you have booked a duty and pass it to another verified driver on the app, that driver can see your name and phone number (and you can see theirs) so the two of you can coordinate. You remain responsible for the duty you passed on.

5. Who we share data with

We do not sell your personal data to anyone. We share data only in these limited situations:

Service providers that host and operate our infrastructure: cloud application hosting (Render), database hosting (MongoDB Atlas), AI text extraction (Google Gemini, only the duty message text you choose to paste), and push-notification delivery (the Expo push service and Google Firebase Cloud Messaging — only your device's notification token and the alert text). These providers process data under their own security terms and only to provide their service to us.
Law enforcement or government authorities, if required by valid legal process under Indian law.
Business transfer: if House of Taxi is ever merged, acquired, or restructured, user data may transfer to the successor entity under the same protections as this Policy.

6. Aadhaar and identity documents

We collect a photo of your Aadhaar card (front and back), driving licence, selfie, and vehicle RC solely to verify your identity and vehicle before approving your account. This protects every driver on the Platform from fake or fraudulent accounts.

These documents are stored securely and are accessible only to authorised admin/verification personnel on a need-to-know basis.
They are never displayed to other users, never used for marketing or profiling, and never sold or shared with advertisers.
If your registration is rejected and you do not resubmit, or if your account is deleted, your documents are deleted from active systems as described in Section 8.

7. How we protect your data

All data travels between your device and our servers over encrypted connections (HTTPS/TLS).
Your PIN is never stored in readable form — only as a secure cryptographic hash.
Account access is limited to one device at a time; logging in on a new device automatically signs out all previous devices.
Admin access to verification documents is restricted to authorised personnel.

No system is perfectly secure, but we take reasonable technical and organisational measures appropriate to the sensitivity of the data we hold. If a data breach occurs that is likely to affect your rights, we will notify affected users and the relevant authorities as required by law.

8. How long we keep your data

Data	Retention
Account and profile data	For as long as your account is active, and up to 1 year after account deletion (for dispute resolution and fraud prevention), unless a longer period is required by law
Identity documents (licence, Aadhaar, selfie, RC)	For as long as your account is active. Deleted from active systems within 90 days of account deletion, unless retention is required by law
Duty posts and claims	Duties automatically expire from the live feed within hours. Historical records are retained up to 1 year for accountability and dispute resolution
Notification token & saved locations	Kept while your account is active; the notification token is removed when you log out or delete your account
Support emails	Up to 1 year from resolution

9. Your rights

Under the DPDP Act, you have the right to:

Access — request a summary of the personal data we hold about you and how it is processed;
Correction — ask us to correct inaccurate or incomplete data (much of your profile can also be corrected through the app or by contacting support);
Erasure — request deletion of your account and personal data (subject to any retention required by law);
Grievance redressal — raise a complaint about how your data is handled and receive a response;
Withdraw consent — stop using the Platform and request account deletion at any time. Note that because verification is essential to how the Platform works, we cannot provide the service without the verification data described above.

To exercise any of these rights, email us at support@houseoftaxi.com with your registered phone number. We will verify your identity before acting on the request and respond within the timelines required under applicable law.

10. Account deletion

You may request deletion of your account and personal data at any time by emailing support@houseoftaxi.com from a message that includes your registered name and phone number. After identity verification, we will delete your account and personal data in line with the retention schedule in Section 8. Step-by-step instructions are also on our Account Deletion page.

11. Trial period notice

House of Taxi is currently offered as a free trial. Features may change, be added, or be removed as the Platform develops. Material changes to how we handle personal data will be reflected in an updated version of this Policy and notified through the app or website.

12. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be notified via the app or website. Continued use of the Platform after an update constitutes acceptance of the revised Policy, except where fresh consent is required by law.

13. Grievance and contact

Grievance / Data queries — House of Taxi

Operated by: Royal Route Travel, 4661/24, Guru Nanak Wara, Near Khalsa College, Amritsar, Punjab — 143001, India

Email: support@houseoftaxi.com

We acknowledge complaints promptly and aim to resolve them within the timelines prescribed under applicable Indian law. If you are not satisfied with our resolution, you may escalate to the Data Protection Board of India as provided under the DPDP Act.

This Policy is governed by the laws of India. Thank you for trusting House of Taxi.